SFTP Guide

Connect to TrustMFT using any standard SFTP client.

What is SFTP?

SFTP (SSH File Transfer Protocol) is a secure, encrypted protocol for transferring files. It is widely supported by automation tools, scripts, and dedicated client applications. TrustMFT's SFTP server lets you integrate file transfers directly into your workflows.

Connection Details

Host	`sftp.trustmft.com`
Port	`2222`
Protocol	SFTP (SSH File Transfer Protocol)
Username	Your SFTP username (letters, digits, dots, underscores, hyphens — e.g. `john_doe`)
Password	Your SFTP password (separate from your portal login password)

SFTP credentials are separate from your web portal login. Your administrator sets your SFTP username and password from the Users page. Your username may only contain letters, digits, dots (.), underscores (_), and hyphens (-).

Connecting with FileZilla

Open FileZilla and go to File → Site Manager (or press Ctrl+S).

Click New Site and give it a name (e.g., TrustMFT).

Enter the connection details:

Protocol: SFTP – SSH File Transfer Protocol
Host: sftp.trustmft.com
Port: 2222
Logon Type: Normal
User: your SFTP username (e.g. john_doe)
Password: your SFTP password

Click Connect. Accept the host key fingerprint on first connection.

Connecting with WinSCP

Open WinSCP and click New Session.

Set the File protocol to SFTP and fill in:

Host name: sftp.trustmft.com
Port number: 2222
User name: your SFTP username (e.g. john_doe)
Password: your SFTP password

Click Login. Accept the host key on first connection.

Connecting with Cyberduck

Click Open Connection and choose SFTP (SSH File Transfer Protocol) from the dropdown.

Enter sftp.trustmft.com as the server, port 2222, your SFTP username, and SFTP password. Click Connect.

Command-Line (Terminal)

Connect using the built-in sftp command available on macOS, Linux, and Windows (via PowerShell or WSL):

sftp -P 2222 your_username@sftp.trustmft.com

Common commands once connected:

ls              # list files
cd foldername   # change directory
get filename    # download a file
put filename    # upload a file
bye             # disconnect

File System Layout

When you connect via SFTP, you will see a virtual directory structure. Each folder corresponds to a folder in your TrustMFT client account. Files uploaded via SFTP appear in the web portal and vice versa — they share the same storage.

Account Lockout

After 5 consecutive failed login attempts, your SFTP account will be temporarily locked for 15 minutes. This is a security measure to prevent brute-force attacks. If you are locked out, wait 15 minutes or contact your administrator.

Troubleshooting

Problem	Solution
Connection refused	Verify the host and port (`2222`). Check your network or firewall allows outbound connections on port 2222.
Authentication failed	Double-check your SFTP username and password. Remember: these are separate from your portal login credentials.
Account locked	Wait 15 minutes after 5 failed attempts, or ask your administrator to reset your SFTP password.
Host key warning	Accept the host key fingerprint on first connection. If you see this warning after previously connecting, contact your administrator as it may indicate a configuration change.