Getting Started

Get up and running with TrustMFT in a few minutes.

What is TrustMFT?

TrustMFT is a cloud-based managed file transfer platform that lets organisations securely exchange files with clients and partners. You can transfer files through the web portal using any browser, or via SFTP for automated or command-line transfers.

Logging In

1

Navigate to the TrustMFT portal and click Login. Enter your email address and password provided by your administrator.

2

If your organisation requires Multi-Factor Authentication (MFA), you will be prompted to enter a one-time code from your authenticator app after your password.

3

On first login, you may be asked to set up MFA. Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, or Authy) and enter the six-digit code to confirm.

Forgot your password? Use the Forgot Password link on the login page. A reset link will be sent to your email address.

Navigating the Portal

After logging in you will see the main dashboard. The left sidebar gives you access to:

  • Dashboard — storage usage, recent activity, and quick stats
  • Files — browse, upload, download, and manage files
  • Users — manage team members (admins only)
  • Clients — manage client accounts (admins only)

Uploading Your First File

1

Click Files in the sidebar to go to the file manager.

2

Click Upload Files or drag and drop files directly onto the upload area.

3

Uploaded files are scanned for malware. They will show a Scanning status while being checked, then move to Ready once cleared.

File size limits are set by your administrator per client. Contact your admin if you need to upload large files.

Downloading Files

Select any Ready file and click the download icon to download it individually. To download multiple files at once, select them using the checkboxes and click Download as ZIP.

Connecting via SFTP

If you have SFTP access, you can connect using any standard SFTP client with these details:

Host:     your-portal-hostname
Port:     2222
Username: your-email-address
Password: your SFTP password (set by your admin)

See the SFTP Guide for step-by-step instructions for FileZilla, WinSCP, and other clients.

Next Steps

  • Web Portal Guide — detailed coverage of every feature in the portal
  • SFTP Guide — connect with your preferred SFTP client
  • Admin Guide — manage clients, users, and quotas (admins only)